Terms & Conditions

1. Company Information

Calcutta Collective is a private tour operator based in Kolkata, West Bengal, India, India. We provide curated private day tours in and around Kolkata.

Email: info@calcuttacollective.com
Phone: +91 89611 89413

2. Booking & Confirmation

A booking is confirmed only when you receive a written confirmation from us (by email or WhatsApp) and a deposit has been received. Submitting a booking form alone does not constitute a confirmed reservation.

We reserve the right to decline any booking at our discretion. In such cases, any payment received will be refunded in full within 7 business days.

3. Pricing & Payment

All prices are listed in Indian Rupees (INR) unless otherwise stated. USD equivalents shown on our website are indicative only and based on current exchange rates.

A non-refundable deposit of 25% of the total tour price is required to secure your booking. The remaining balance is due and payable to your guide on the day of the tour, before it commences.

Group discounts apply automatically for bookings of 5 or more guests. Prices may change without notice until a booking is confirmed.

4. What Is Included

Your tour includes: a licensed English-speaking local guide, private air-conditioned vehicle with experienced driver, hotel or airport pickup and drop-off, all monument and site entry fees, street food tastings (on food tours), chilled bottled water, and WhatsApp support before, during, and after the tour.

Not included: international flights, hotel accommodation, sit-down meals (unless part of the 3-day Full Experience plan), and personal shopping expenses.

5. Guest Responsibilities

Guests are responsible for ensuring they hold valid travel documents, visas, and travel insurance for India. We are not liable for costs arising from inadequate documentation.

Guests must behave respectfully towards guides, drivers, and the local community. We reserve the right to terminate a tour without refund if a guest's conduct is unsafe, abusive, or disrupts the experience for others.

Please inform us of any medical conditions, dietary restrictions, or mobility requirements at the time of booking so we can accommodate your needs.

6. Itinerary Changes

We reserve the right to modify itineraries due to weather, safety concerns, local events, road conditions, or factors outside our control. In such cases we will provide suitable alternatives at no extra cost. No refund is due for itinerary changes beyond our reasonable control.

7. Liability

Calcutta Collective acts as a service provider and is not liable for personal injury, illness, loss, damage, or expenses arising from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or the acts of third parties.

We strongly recommend all guests obtain comprehensive travel insurance covering medical emergencies, trip cancellation, and personal property.

Our total liability to any guest shall not exceed the total amount paid by that guest for the relevant tour.

8. Privacy & Data

Personal information collected during booking (name, email, phone, nationality, date of birth) is used solely to manage your reservation and communicate with you about your tour. We do not sell or share your data with third parties except as required to process payments or comply with Indian law.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

10. Contact

For any questions about these terms, please contact us at info@calcuttacollective.com or visit our contact page.